Your concierge desk needs one phone number, one account manager and one invoice — not five aggregator apps, surge pricing surprises at 2am, and a per-ride card receipt that the guest's PA queries a month later. Chauffeurr replaces the aggregator stack with a single regulated limousine operator: RTA-licensed under trade 578599, dispatching our own fleet of black Mercedes and BMW, with a named account manager who sits beside your operations team during major events.
Onboarding is a 30-minute alignment call and a test booking. From there your concierge team books through WhatsApp or a dedicated dispatch line; we deliver against your brand standards (greeting protocol, vehicle livery, bottled water, signage, English-speaking chauffeur) and consolidate everything into a monthly Net-30 invoice with PMS-ready line items mapped to room numbers and dates.
We currently partner with a growing roster of Dubai 5-star and luxury-boutique hotels — for in-house guest movements, VVIP airport collections, restaurant runs, day tours and the multi-vehicle gala / conference movements that occupy the events calendar. References available under NDA on a partnership call.
| Service | Standard | Value |
|---|---|---|
| Account onboarding | MSA + test booking | 5 working days |
| Dispatch response (Dubai) | WhatsApp + phone, 24/7 | < 60 seconds |
| Airport pickup pre-book | Flight tracked · meet & greet | from AED 150 |
| Hourly chauffeur (hotel) | E-Class · 3-hour min | from AED 150/hr |
| Event multi-vehicle | Gala / conference / wedding | on quote |
| Settlement | Consolidated monthly invoice | Net-30 |
We're a single, regulated limousine operator with dispatch staffed 24/7 — not an aggregator. Your concierge gets a named account manager, a WhatsApp dispatch line that answers within 60 seconds, and monthly consolidated invoicing instead of per-ride card receipts. Guest service standards (greeting, vehicle livery, bottled water, English-speaking chauffeur) are matched to your brand book.
Inside Dubai, on-demand dispatch is typically 20–30 minutes day or night. Pre-booked airport collections lock in 24+ hours ahead with flight tracking. For events and group movements we deploy a dedicated dispatcher inside your operations team for the duration of the event.
Yes. The standard concierge model: your team books and Chauffeurr issues a single monthly statement, line-itemised by guest folio, with each ride mapped to a room number and date. Reconciles cleanly to your PMS (Opera, Mews, Cloudbeds and most others).
Mercedes E-Class, S-Class and V-Class are the everyday chauffeur trio. BMW 7 Series for clients who prefer the marque, Cadillac Escalade for VIP groups, and Tesla Model Y / BYD Han when EV is part of the brand requirement. Multi-car movements (10+ vehicles) for galas and conferences are coordinated by a dedicated event lead.
A 30-minute call with your concierge team, a service-standard alignment doc, a test booking, and a single MSA. We're typically dispatching for new hotel partners within 5 working days. Net-30 invoicing is the default; Net-45 available on request.
Every chauffeur passes a hospitality and grooming standard before they're cleared to take hotel-tagged jobs — uniformed, English-speaking, briefed on standard hospitality protocols (door-opening, luggage, signage, name address). We can run a hotel-specific briefing module for your partnership.