A uniformed chauffeur with a name board, waiting inside the arrivals hall after you clear customs. Live flight tracking, 60 minutes of free wait, luggage help to the car. Included free on every Chauffeurr transfer.
After a 14-hour flight the last thing you want is a 40-minute taxi queue or a ride-hailing app pinning you to the wrong terminal. Meet-and-greet replaces the queue with a person, in uniform, holding your name on a board, the moment you walk through customs.
Every Chauffeurr airport booking — DXB Terminals 1, 2 and 3, DWC, Abu Dhabi, Sharjah — includes it. We track your flight against the IATA flight number you provide at booking and dispatch the chauffeur against the live touchdown time. You get the chauffeur's name, photo and direct number by WhatsApp 60 minutes before landing.
Sixty minutes of complimentary waiting starts the moment your wheels touch the tarmac, so passport delays, baggage carousel chaos or a long walk from a remote gate don't burn through your free time. If you need help with luggage to the car, the chauffeur handles it.
Chauffeur staged 15 minutes before pickup, every time. If we make you late for a flight or meeting, the ride is on us.
Once your booking is confirmed, we never cancel on you. Driver illness or vehicle issue triggers an immediate backup dispatch — not a refund and goodbye.
A second vehicle is held on standby for every flight pickup, wedding, FBO transfer and time-critical inter-emirate run. Mechanical failure adds zero minutes.
Pickup auto-adjusts to your actual landing time across DXB, DWC, AUH, SHJ and DWC FBOs. 60 minutes of free wait after wheels-down on every transfer.
Meet and greet is one of those phrases that means very different things depending on who sells it. For some operators it means a phone call once you are outside; for others, a driver somewhere in the multi-storey car park. Ours means a chauffeur standing inside the arrivals hall, past customs, holding a printed board with your name on it, from before the aircraft doors open until you appear. That distinction is the entire product, and it is why it is included in the fare rather than sold as an extra.
The sequence begins well before landing. We track the flight number from departure, so a two-hour delay, an early arrival or a diversion moves the assignment automatically without anyone needing to call us. The chauffeur is briefed to be in position around the scheduled touchdown time and stays there; the 60 minutes of complimentary waiting begins at wheels-down, which is the fair place to start it because nothing in your control happens before then.
Terminal geography at DXB matters more than people expect. Terminal 3 is Emirates and has two arrivals exits — Concourse A and B traffic emerges at one, Concourse C at another — so we confirm the flight rather than guessing. Terminal 1 handles most other international carriers and has a single main hall. Terminal 2, on the opposite side of the runways, serves flydubai and regional operators and is a ten-minute drive from the other two, which is worth knowing if you are collecting two arrivals on one booking.
At DWC, the passenger terminal is compact and the meeting point is straightforward, but private aviation is different: for FBO arrivals at DWC or Al Bateen we stage apron-side by prior arrangement, so the car is at the aircraft steps rather than in a public hall. That requires the tail number and handling agent at the time of booking, and we confirm the arrangement with the FBO directly rather than leaving it to arrival-day improvisation.
Once you are met, the chauffeur takes the luggage trolley, walks you to the car in the nearest available parking zone rather than a remote lot, and has water and climate already set. If someone in the party needs assistance, a wheelchair-accessible route, or extra time, tell us at booking and the chauffeur allows for it rather than moving at the pace of a standard transfer. Child seats are fitted before arrival, free of charge, when ages are given in advance.
The cost question is simple because there is no separate line item. Meet and greet, airport parking, Salik, fuel and the first hour of waiting are all inside the fixed transfer fare — AED 120 in an E-Class as an entry point — and the figure is confirmed in writing at booking. Extended waiting beyond the free hour is charged at the standard hourly rate in 30-minute blocks, and nothing is added for a night landing, a public holiday or a peak arrival bank.
If the plan changes in the air — a missed connection, a re-route to the other airport, a decision to go straight to a meeting instead of the hotel — the number on your confirmation reaches a dispatcher, not a call queue, 24 hours a day. In practice most arrival problems are solved in a single WhatsApp message before the passenger has cleared passport control.
This page covers service · airport. The operating model behind it is the same everywhere we work in the Emirates, and it is the reason international travel programmes route their UAE legs to us.
When a traveller books premium ground transport through a worldwide platform, the company taking the payment is almost never the company driving the car. The local leg is passed to whichever supplier is available, and nobody in the destination market owns the outcome. Chauffeurr removes that layer: we operate only in the United Arab Emirates, with vehicles licensed to us, chauffeurs employed by us and a dispatch desk sitting in Dubai on local time.
That is why international networks, hotel concierge teams, travel management companies and corporate travel departments keep their global tooling and hand the UAE portion to a specialist. They get a single accountable operator for every emirate, licence documentation on request, and an operations contact who can reroute a car in real time rather than escalate a ticket overnight.
For travellers it shows up as detail: chauffeurs who know the correct tower entrance, the community gates that need a pass logged in advance, where a car can legally wait through a long meeting, and how much time a route genuinely needs at peak. Fares are fixed before departure with Salik, parking and fuel included, so the price quoted is the price invoiced.
Placing UAE ground transport for a network, property or corporate programme? Read how partner accounts work or message the operations desk on +971 (50) 239 0670.
Meet-and-greet means a uniformed chauffeur waits for you inside the arrivals hall with a name board after you clear immigration and collect your bags. There's no scrambling for a taxi rank, no calling a ride from the curb. With Chauffeurr it's included free on every DXB and DWC transfer.
At DXB Terminal 1 and Terminal 3, your chauffeur waits in the Arrivals meeting area just after customs, holding a personalised name board. At Terminal 2, the meeting point is outside the arrivals exit. We text and WhatsApp you the chauffeur's name, photo and phone number 60 minutes before landing.
No. Meet-and-greet is included in every Chauffeurr airport fare — AED 120 and up. That covers the name board, terminal pickup, 60 minutes of complimentary waiting after touchdown, Salik and airport parking.
We track every flight in real time via the IATA flight number you provide at booking. The chauffeur is dispatched against the live arrival time, not the scheduled time, so a delay does not eat into your 60-minute free wait.
Yes. The chauffeur assists with luggage from the meeting point to the vehicle. For multiple trolleys or oversized bags (skis, golf clubs, baby strollers), pick the V-Class or Escalade at booking — there's no extra fee for the help itself.
Yes. Meet-and-greet is included at DWC (Al Maktoum) and Abu Dhabi (AUH) as well, with the same name-board protocol and 60 minutes of free wait. Sharjah (SHJ) is included on request.