How was your ride with Chauffeurr?

Chauffeur work is judged on details a dispatcher never sees: whether the car was already waiting when you walked out of Terminal 3, whether the cabin was cold enough after a nine-hour flight, whether the driver spoke when you wanted quiet and knew the building entrance without being told. The only reliable way to know if those details landed is to ask the person who was in the back seat, which is why every completed Chauffeurr journey ends with an invitation to this page.

Each submission is read by a real member of the operations team, usually the same day. Ratings of four and five stars are attached to the chauffeur's record and count towards the monthly performance review that decides who takes our VIP and corporate accounts. Ratings of three or below open an internal ticket: we pull the trip timeline, the dispatch notes and the GPS record, work out what actually went wrong, and come back to you by phone or WhatsApp rather than with an automated apology.

If you tick the consent box, your words may appear on our testimonials wall and on the relevant service page, always with your first name and trip type only — never your phone number, email address, pickup address or booking reference. You can ask us to remove a published comment at any time by writing to hello@chauffeurr.ae and we will take it down the same working day. Feedback left without consent stays entirely internal and is used only for coaching and service design.

Five-star guests are also invited to post on our Google Business Profile. That is optional and it changes nothing about your rating here, but public reviews are how travellers who have never used a Dubai chauffeur decide whether a company is real. If you would rather not write anything publicly, a private note here is just as useful to us.

Feedback shapes concrete decisions rather than a dashboard. Complimentary airport waiting moved from 45 to 60 minutes because arriving guests told us baggage reclaim at DXB regularly runs longer than that. Child seats became free after families pointed out that charging for a legally required seat is not a premium service. Chilled water, phone cables for all three connector types and a modest-dress kit for mosque visits all came from this form.