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Privacy Policy

Last updated: 19 April 2026

Your trust is the quiet luxury behind every Chauffeurr ride. This policy explains what we collect, why we collect it, and how we keep it safe.

1. Who we are

Chauffeurr (chauffeurr.ae) is a brand fully owned and operated by Al Rwad Limousine LLC, a company registered in Dubai, United Arab Emirates and licensed by the Roads & Transport Authority (RTA). In this policy, "we", "us" and "our" refer to Al Rwad Limousine LLC trading as Chauffeurr.

2. Information we collect

  • Identity & contact data: name, phone number, email, WhatsApp handle.
  • Booking data: pickup & drop-off locations, flight numbers, dates, times, passenger count, vehicle preferences, and special requests.
  • Payment data: processed by our PCI-compliant payment partners. We do not store full card numbers on our servers.
  • Technical data: IP address, browser type, device, and usage analytics from chauffeurr.ae.

3. How we use your information

  • To confirm, dispatch, and deliver your chauffeur bookings.
  • To communicate with you about your ride via SMS, WhatsApp, email, or phone.
  • To process payments and issue invoices.
  • To improve our service quality, fleet operations, and website experience.
  • To comply with RTA regulations and other UAE legal obligations.

4. Sharing your information

We share data only with vetted chauffeurs assigned to your ride, our payment processors, and government authorities where legally required. We never sell your personal data to third parties.

5. Data retention

Booking records are retained for the period required by UAE commercial and tax law (typically 5 years). Marketing preferences are retained until you opt out.

6. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent for marketing communications at any time. Contact us at privacy@chauffeurr.ae.

7. Security

We use industry-standard encryption in transit (TLS) and restrict access to personal data on a need-to-know basis. Chauffeurs are bound by strict confidentiality clauses.

8. Cookies

chauffeurr.ae uses essential cookies to operate the site and analytics cookies to understand how guests interact with our pages. You may disable cookies in your browser settings.

We use Google Ads conversion tracking to measure enquiries and bookings from our ads and help improve their performance. Google receives information about booking requests, quoted fares, booking references, WhatsApp and phone clicks, and browser and device data; we do not send customer names, email addresses or phone numbers for advertising matching. For visitors in the EEA, UK and Switzerland, advertising cookies are not set and Google tracking is blocked; tracking is also blocked when your region cannot be determined. Elsewhere, you can opt out using your browser’s Global Privacy Control or by blocking Google advertising cookies. We honour saved advertising refusals.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available at chauffeurr.ae/privacy with the "last updated" date below.
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